What are the payroll deadlines each month?
The deadline will vary slightly each month. Please check the Payment Deadlines here
As an authorising manager, is there a deadline for responding to a payment request?
7 days from the initial notification. You will receive an email reminder after 3 days. If the request is not actioned within the 7 days, it will automatically reject, and the employee will be notified.
As an authorising manager, what happens when I reject a claim?
It is deleted from the calendar and the employee is automatically notified by email. It is advised that you discuss the reason for rejection with the employee, as there is no facility to add notes to the email.
Can we add future dated future dated payments?
Future dated entries should not be authorised. Only payments for work already completed should be entered and authorised.
As an authorising manager, who will authorise my staff payments when I am on leave?
You can delegate this task. Please see notes for “Delegating Autorisations”
If you do not set up a delegation, the requests may time out and will need to be re-submit.
When should Payments be entered?
Payments are designed to be entered daily; this allows you to keep track of the hours worked each day. However, payments can be added weekly or monthly (e.g you could enter 10 hours on Friday and use the comments box to indicate that the hours are for the full week). If your staff enter payments themselves, you will need agree a preferred process and ensure your staff are aware.