Accessibility statement for Xentrall Shared Service’s website

This website is run by Xentrall Shared Services. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA, and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.


Feedback and contact information

If you need information on this website in a different format such as accessible PDF, large print, easy read, audio recording or braille then please email

We’ll consider your request and get back to you as soon as possible.


Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please email


Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).


Visiting us in person

If you contact us before your visit, we can arrange a British Sign Language (BSL) interpreter if required.  Please email to start the process.


Technical information about this website’s accessibility

Xentrall Shared Services is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.


Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. The content listed below is non-accessible for the following reasons:

Issues with third-party content

Some third-party content we link to via this website may not be Web Content Accessibility Guidelines 2.1 AA compliant. Third-Party content is out of our control.


Preparation of this accessibility statement

This statement was prepared on 27 October 2020. It was last reviewed on 27 October 2020.

This website is tested every month. The test is carried out by Silktide and the results are reviewed on an ongoing basis.