Xentrall Shared Services

ICT Service Strategy and Design 

The ICT Service Strategy & Design section are responsible for the development, review and maintainance the corporate ICT strategies, adherence to relevant legislation, collaboration with ICT Strategic Technology Architect on emerging technologies, Key Performance Indicators and raise awareness and communicate all of the above.

The section comprises of:

• Assistant Head of ICT
• ICT Project Managers / Business Analysts
• Information Security Team
• Process Excellence Co-ordinator
• Project Excellence Officer

and encompasses the following functions:

ICT Project Management

Which encompasses the estimating and planning of projects, end to end, Interface between customer and ICT for the assigned project, reporting on projects by providing management information, project post implementation reviews
developing and maintaining an effective framework for the co-ordination of ICT programmes and projects.

ICT Business Analysis

Involving business process re-modelling, Requirements engineering, Procurement of third-party systems, BA Documentation and advice and guidance in the evaluation of potential ICT solutions.

ICT Strategy and Process Excellence

Developing, reviewing and maintaining Corporate ICT strategies, ensuring that relevant legislation, national standards and best practices are incorporated into ICT strategies. Collaborating with the ICT Strategic Technology Architect in the identification and evaluation of emerging technologies relevant to Xentrall's customer base and ensuring that a balanced range of Key Performance Indicators are implemented, monitored and published.

Information Governance and Security Management.

Which involves protecting the confidentiality, integrity and availability of our information assets, ensuring that information is obtained, used and disposed of efficiently and effectively, and in accordance with the law. Developing appropriate information management policies, strategies, processes and procedures and assessing and prioritising information risks, and identifying the appropriate controls required to reduce the risks to an acceptable level.