Quality Standards
Xentrall is aiming to provide an overall consistent approach and ensure successful outcomes for each of our customers at both an individual and corporate level. In order to achieve this, we will adopt established and respected best practice standards as a framework on which to build our service delivery.
All services would aim to achieve compliance with:
- ISO9001 Quality Management
- ISO27001 Information Security Management
- Customer First / Customer Services Excellence
Xentrall ICT are certified with:
- ISO9001 Quality Management
- ISO27001 Information Security Management
and also aim to achieve compliance with the following:
- IT Infrastructure Library (ITIL v. 3) Service Management Framework
- BS25999 Business Continuity Management
- COBIT IT Governance Framework
- ISO20000 IT Service Management
Xentrall ICT will also make use of the best practice standards found within Prince2 and Managing Successful Programmes (MSP) in the organisation of the programme and implementation of the standards.
It's not possible to achieve them all immediately, however work has already begun and we have been able to celebrate some successes already:
- Customer First Stage 2 compliance was achieved at the end of August 2009 for all Xentrall services and received external accreditation for the Customer Service Excellence in November 2009.
- Xentrall ICT continues to retaine its ISO27001 and ISO9001 certification status. This won't stop the drive however to seek and implement further improvements.
- The Information Security Management team have begun work on the BS 25999 standard concentrating initially on key systems within Xentrall ICT and the identification of critical business systems within Stockton Council.